This shop caught my attention when i went to Metro walk the other day. It's near the back of the area. No malice intended. I just found it entertaining.

Now that I'm talking bout the shop, i might as well give a little review. The doggies here were mostly female and are from champion breeds. I think that they're a bit overpriced though. 20k for a female beagle is a bit too much for me. I guess it must be coz they're champions... or something. It also sells doggie shampoos and other stuff. Nothing cat-related though. odd.

It's almost official. HDDVD is dead. The people's dollars have spoken and everyone prefers Blu-ray over HDDVD to suit their high def needs. The High def format wars started neck to neck but as the months passed, more and more studios started going to blu-ray, the latest one being Warner. Although majority of the population could care less since most people still buy DVDs, but for those who are interested, here are the specs for all 3 formats.

Feature DVD HD DVD Blu-ray
Maximum native resolutions supported via HDMI EDTV (480p) HDTV (720p, 1080i, 1080p) HDTV (720p, 1080i, 1080p)
Maximum image-constrained native resolutions supported via component video1 EDTV (480p) EDTV+ (960x540) EDTV+ (960x540)
Disc capacity 4.7GB (single layer)
8.5GB (dual layer)
15GB (single layer)
30GB (dual layer)
51GB (prototype triple layer)
25GB (single layer)
50GB (dual layer)
100GB (prototype quad layer)
Video capacity (per dual-layer disc)2 SD: approximately 3 hours
HD: n/a
SD: approximately 13 hours
HD: 5.1 or 3.3 hours, depending on encoding method
SD: approximately 23 hours
HD: 8.5 or 5.6 hours, depending on encoding method
Audio soundtracks3 Dolby Digital EX, DTS-ES Uncompressed linear PCM, Dolby TrueHD, DTS-HD Master Audio, Dolby Digital Plus, DTS-HD High Resolution, Dolby Digital, DTS Uncompressed linear PCM, Dolby TrueHD, DTS-HD Master Audio, Dolby Digital Plus, DTS-HD High Resolution, Dolby Digital, DTS
Manufacturer support (home theater)4 All Toshiba, LG, Thomson/RCA, Onkyo, Samsung Hitachi, Mitsubishi, LG, Sharp, Sony, Panasonic, Samsung, Philips, Thomson/RCA
Manufacturer support (PC storage)4 All Microsoft, Intel, HP, NEC, Toshiba Apple, Dell, BenQ, HP, LG, Panasonic, Philips, Pioneer, Samsung, Sony, TDK
Studio support4 All Paramount, Studio Canal, Universal, Warner (until end of May 2008), the Weinstein Company, DreamWorks Animation Sony Pictures (including MGM/Columbia TriStar), Disney (including Touchstone, Miramax), Fox, Warner, Lions Gate
Compatible video game consoles PlayStation 2, PlayStation 3, Xbox, Xbox 360 Xbox 360 (via external HD DVD accessory, sold separately) PlayStation 3
Player prices $99 and less $130 (Xbox 360 accessory); $150 and more (stand-alone players); $999 for combo player $399 (PlayStation 3); $499 and more (stand-alone players); $999 for combo player
Movie prices $6 and more (retail) $20 to $28 (retail) $20 to $28 (retail)
Number of titles available at the end of 2007 50,000-plus about 330 about 360
Players are backward compatible with existing DVD videos Yes Yes Yes
Set-top recorders available now Yes No No
"Managed copy" option5 No Yes Yes
Copy protection/digital rights management6 Macrovision, CSS AACS, ICT AACS, ICT, BD+, BD-ROM Mark
Region-coded discs and players7 Yes No (currently; could change in future) Yes


I consider myself a person with a high level of patience. I don't get mad when the counter im ordering food from gives me a wrong order, i dont shout when the service takes forever at a particular restaurant, i dont go postal when someone cuts my lane or gives me a rude gesture while driving. See? I'm patient right?

Now, here come the call center folks.

I recently had to go through these people for various reasons and before calling them, of course, i had my basic expectations with me being the customer.
1. Let me complete what i needed to do in the shortest amount of time
2. Answer my questions
3. Give me good customer service

I call up PLDT, voice prompt, cool. At least the voice talks fast. I make the necessary options then it forwards me to an operator. It takes less than 20 seconds for the operator to answer. So far so good. I give my query, she asks for my phone line. Can't process my request coz system's down. I call again after 30 mins as instructed. System's down. I call after 2 hours. They get my request and its forwarded to the contractor. Call done. Time taken: almost 3 hours... 3 days pass. No PLDT. I call them up to followup. Canned answer, "Sir, we'll followup with the contractor". Another day passes. I call, same answer. Repeat and recycle for 2 more days.

Ok, so far my issue has been non-call center related as its the external factors that are causing this. But they are the call center FOR the company and when i ask for an explanation, basic expectation is they answer me properly as they are answering on behalf of the company. In the umpth times that i call them it really gets to me when the call center agents are giving me attitude. "Sir, hindi naman namin fault na down", "Sir, hindi namin alam kng bakit nagdown un system", "Sir, kasi ganito, kasi ganyan.".

If i wanted to hear excuses instead of results and action plans i would rather have done something else. To be fair, some agents are quite good in handling calls and a big majority of them have been guys.

I have similar experiences with Globe and BPI. I have never had this experience with Destiny cable though, since they NEVER answer the phone anyway. My average waiting time is at 8 minutes, wherein i get disconnected or i just hang up. Unbelievable.

On a final note, Kudos to SMART and Home cable for giving me great customer service.

How may i help you sir?

I had a chance to download this demo from the Playstation network just yesterday. Played it, and it was I-N-S-A-N-E! The graphics were pretty, the sound was crisp clear, and just to share, my current TV has mono sound and is not in HD... yet. It also makes use of my existing Eyetoy camera to take my picture for my driver's license. Can't wait to play this on a real setup.

zoom zoom

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